Cancellation & Refund Policy
Effective Date: July 2026
At eTripDesks.com ("eTripDesks", "we", "our", or "us"), we strive to provide a smooth car rental booking experience for our customers. As we act as an intermediary between customers and third-party car rental providers, cancellations and refunds are subject to the terms and conditions of the respective rental company.
By making a reservation through eTripDesks.com, you acknowledge and agree to this Cancellation & Refund Policy.
1. General Policy
All car rental reservations made through eTripDesks.com are subject to the cancellation, modification, and refund policies of the respective car rental provider.
eTripDesks facilitates cancellation and refund requests on behalf of customers but does not determine or control the rental provider's policies or decisions.
2. Car Rental Reservations
Cancellation policies vary depending on the selected car rental provider and reservation type. Depending on the provider's terms:
- Some reservations may be fully refundable.
- Some reservations may be partially refundable.
- Certain promotional or discounted rates may be non-refundable.
- Cancellation or modification fees may apply.
- Refund eligibility and processing times are determined by the rental provider.
Customers should carefully review the cancellation terms displayed during the booking process.
3. How to Request a Cancellation
Customers wishing to cancel a reservation should contact eTripDesks as soon as possible using the contact methods provided on our website.
To process your request, you may be required to provide:
- Reservation reference number
- Driver's name
- Contact information
- Reason for cancellation (if requested)
Submitting a cancellation request does not guarantee that a refund will be approved.
4. Refund Policy
Refunds, where applicable, are processed only after approval by the relevant car rental provider.
Refunds may be subject to:
- Cancellation charges
- Supplier penalties
- Government taxes
- Processing fees
- Applicable service charges
Approved refunds will generally be issued to the original payment method used during booking unless otherwise required by law.
5. Refund Processing Time
Refund processing times vary depending on the car rental provider, payment processor, and financial institution.
While eTripDesks will assist in monitoring refund requests, we cannot guarantee specific processing timelines.
6. Reservation Modifications
Changes such as pickup or return dates, pickup or return locations, vehicle category, driver information, or optional extras are subject to the rental provider's policies and vehicle availability.
Additional charges may apply.
7. Non-Refundable Reservations
Certain reservations may be designated as non-refundable at the time of booking.
In such cases, cancellation may not result in a refund unless permitted by the rental provider or required by applicable law.
8. Force Majeure
Refunds or cancellations resulting from extraordinary circumstances, including but not limited to:
- Natural disasters
- Severe weather
- Government restrictions
- Public health emergencies
- Political unrest
- Transportation disruptions
- Other events beyond reasonable control
will be handled in accordance with the policies of the respective car rental provider.
9. Our Role
eTripDesks acts solely as a booking facilitator and is not responsible for decisions made by car rental providers regarding reservation cancellations, vehicle availability, modifications, or refunds.
10. Contact Us
For assistance with cancellations, reservation modifications, or refund requests, please contact us using the contact information available on eTripDesks.com. Our support team will assist you in coordinating with the relevant car rental provider.